At Handelsbanken, we aim to provide our customers with the best possible service. Based on the valuable feedback we receive, we constantly work to improve on the products and services we offer.
To help us to achieve this, we monitor our performance over time and against our competitors. One of the ways we do this is by participating in an independent survey of British bank customers’ satisfaction, delivered by EPSI Rating Group*. For the sixteenth year in a row we're pleased to learn that again we have the most satisfied customers in Britain, both for individual and corporate banking.
Handelsbanken’s UK Chief Executive, Mikael Sorensen comments: “Customer satisfaction is, and always will be, at the heart of Handelsbanken - it’s the foundation of our success. To be number one once again in the eyes of our customers is a fantastic achievement and something we feel very proud of.
What’s particularly great to see from this year’s results, is that we’ve not only maintained our top position but we have improved on them, for both our individual and corporate customers.
Thank you to all of our customers who responded to the survey, it is gratifying to know that the hard work we put into our customer relationships is appreciated.”
* EPSI Rating Group, 2024
