Local decision making
Each branch makes the key decisions and handles all aspects of our customers’ banking locally.
We want to do the right thing, not the easy thing.
Dedicated account manager
We believe that those closest to the customer know how to help them, and the best way to do that is by building long-term relationships.
When you call, we answer - and we know your name.
Our culture
We don't set sales targets and we don't pay bonuses. This means our colleagues are driven only by the desire to do the right thing for our customers.
Our decisions are always made by somebody who understands the person in front of them.
